Privacy Policy

1. Introduction

PropertyLive ("we", "us", or "our") operates the PropertyLive platform at propertylive.co.zw. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

2. Information We Collect

Personal Information

• Full name, email address, and phone number
• Physical address (when listing a property)
• Payment information processed through PayNow
• Profile photographs and identification documents
• Communication records through our messaging system

Automatically Collected Information

• Device information, browser type, and IP address
• Usage data including pages viewed and features used
• Location data when you use map-based features
• Cookies and similar tracking technologies

3. How We Use Your Information

• To create and manage your account
• To facilitate property listings, searches, and transactions
• To connect property seekers with agents and service providers
• To process payments and issue receipts
• To send transactional notifications (SMS, email, in-app)
• To verify identity for agent and provider accounts
• To improve our platform and develop new features
• To prevent fraud and ensure platform security
• To resolve disputes between users

4. Information Sharing

We share your information only in these circumstances:

• With other users: Contact details are shared with parties involved in a transaction (e.g., property agents, service providers, buyers/tenants)
• Service providers: Payment processors (PayNow), SMS providers (Africa's Talking), cloud storage (Cloudinary), and email services
• Legal requirements: When required by Zimbabwean law or to protect our legal rights
• Business transfers: In connection with a merger, acquisition, or sale of assets

We do not sell your personal information to third parties.

5. Data Security

We implement industry-standard security measures including encrypted data transmission (HTTPS), secure password hashing, authenticated API endpoints, and role-based access controls. However, no method of electronic transmission is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide our services. Property listings are retained for the duration specified at creation. You may request deletion of your account and associated data by contacting us.

7. Your Rights

• Access and review the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your account and data
• Opt out of marketing communications
• Withdraw consent for data processing

To exercise these rights, contact us at privacy@propertylive.co.zw.

8. Cookies

We use essential cookies for authentication and session management. We may also use analytics cookies to understand how our platform is used. You can control cookie settings through your browser preferences.

9. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify registered users of material changes via email or in-app notification. Continued use of our platform after changes constitutes acceptance of the updated policy.

11. Contact Us

For privacy-related inquiries, contact us at: